Safety Policy
Safety for members and trainers
How Letzmov protects everyone in a session, and what to do if something goes wrong.
How we keep customers safe
- Every trainer is ID-checked with Aadhaar and certificate-checked by our team before going live, and re-checked every year.
- You can choose a female trainer. Women's Health sessions are matched with female trainers only.
- Trainer details are shared only after a booking is confirmed, and all chat stays inside the app.
- One tap in My sessions reports a safety concern. We act on safety reports first and may suspend a trainer immediately.
How we keep trainers safe
- Customer name and contact are shared only after a confirmed, paid booking.
- Trainers may refuse or end a session if they feel unsafe, with no penalty.
- Customers who harass or abuse trainers are removed permanently.
Before every session
- Share your session details with a friend or family member.
- Meet in a safe, well-lit place. For home sessions, keep someone informed.
- Tell your trainer about any health condition, pregnancy or recent injury.
In an emergency
- Call 112 for any emergency, 108 for an ambulance, 1091 for the Women's Helpline.
- Then report it to Letzmov from My sessions or Help so we can support you and act.
Also see Terms of Use, Trainer Agreement and Safety Policy. Questions: amrita@letzmov.com